Cancellation & Refund Policy

This Cancellation & Refund Policy explains how cancellations and refund requests are handled for paid Vedune subscriptions, currently Starter (₹49), Basic (₹99), Pro (₹199) and Premium (₹399).

We aim to handle genuine billing and service-delivery issues fairly while protecting Vedune from misuse or fraudulent refund requests.

Nothing in this policy limits any refund, cancellation or consumer rights that cannot lawfully be excluded under applicable law.

You may request cancellation of an eligible recurring Vedune subscription through any cancellation option made available in your account or by contacting us at hello@vedune.in.

Cancelling a subscription generally stops future renewals. Unless otherwise stated or required by applicable law, your paid access may continue until the end of the billing period for which payment has already been successfully made.

To avoid an unwanted future renewal, you should submit your cancellation request before the next scheduled renewal.

Cancelling a subscription does not automatically refund a payment that has already been successfully processed.

A user who simply decides not to continue using Vedune may cancel future renewal, but payments already made are subject to the refund eligibility rules below.

We may review a refund request in circumstances such as:

• a duplicate charge for the same intended Vedune subscription;
• a successful payment where the corresponding paid plan was not activated and Vedune was unable to resolve the activation issue within a reasonable period after being notified;
• an incorrect charge caused by a verified billing or technical error attributable to Vedune;
• a material service-delivery problem affecting the paid subscription where the issue cannot reasonably be resolved;
• another circumstance in which a refund is required by applicable law.

Eligibility is assessed based on the facts of the individual request and any relevant transaction and account records.

Subject to applicable law, a refund will generally not be provided solely because:

• you changed your mind after purchasing a subscription;
• you did not use, or only partially used, the available subscription;
• you forgot to cancel before an expected renewal;
• you expected a particular AI-generated answer, result or output;
• an AI-generated response contained an error or did not meet a subjective preference;
• you exhausted or did not fully use a plan's usage limits;
• your access was restricted because of fraud, abuse or a serious violation of Vedune's Terms of Service.

These examples do not override any rights available to you under applicable law.

Vedune provides access to AI-powered features. Artificial intelligence can produce outputs that vary between requests and may sometimes be inaccurate, incomplete or unsuitable for a particular purpose.

Dissatisfaction with an individual AI output does not by itself normally establish refund eligibility. However, a verified material failure of the paid service itself may be reviewed under this policy.

To request a refund review, email us at hello@vedune.in with enough information for us to locate and investigate the transaction.

Where available, please include:

• the email address associated with your account;
• the Vedune subscription plan involved;
• the approximate payment date;
• the relevant payment or transaction identifier, if available;
• a brief explanation of the issue.

Please do not email complete card numbers, UPI PINs, passwords, OTPs or other sensitive payment credentials.

We will review refund requests using available account, subscription, transaction and service records.

We may ask for additional information where reasonably necessary to verify the payment, understand the issue or prevent fraudulent requests.

We aim to respond to refund requests within 5 business days. More complex cases, payment-provider issues or circumstances outside our reasonable control may require additional time.

If a refund is approved, Vedune will initiate the refund through the applicable payment provider, ordinarily to the original payment method where supported.

After a refund is initiated, the time required for the amount to appear in your account may depend on the payment provider, bank, card network or payment method. These processing times can be outside Vedune's direct control.

Where appropriate, we will provide confirmation that the refund has been initiated.

In appropriate circumstances, and where supported by the payment provider and applicable law, Vedune may issue a partial refund instead of a full refund.

The amount will depend on the circumstances of the billing or service issue being resolved.

A payment shown as failed or pending does not necessarily mean Vedune has successfully received the funds.

In some cases, a bank or payment provider may temporarily show a debit and later automatically reverse it. If a payment remains unresolved, contact us and, where appropriate, your payment provider or bank.

If you believe you were charged more than once for the same intended purchase, contact us at hello@vedune.in.

Once the duplicate transaction is verified, we may initiate an appropriate refund for the duplicate charge, subject to applicable payment-provider processes and law.

If a payment for a paid subscription is fully refunded, Vedune may remove or adjust the paid entitlement, subscription access, credits or usage associated with that payment.

A partial refund may also result in an appropriate adjustment where necessary.

We may refuse or investigate refund requests that appear fraudulent, deceptive, abusive or intended to obtain paid services without legitimate payment, subject to applicable law.

If a payment is disputed or charged back through a bank or payment provider, access associated with that payment may be restricted while the matter is reviewed.

Complimentary subscriptions, promotional access, gifted access or other access for which the recipient did not make a payment directly to Vedune generally have no monetary amount available for refund to the recipient.

Separate promotional or partnership conditions may apply where expressly stated.

We may update this Cancellation & Refund Policy to reflect changes in Vedune's services, payment processes, business practices or applicable legal requirements.

The latest version will display its updated date at the top of this page. Material changes will be communicated where appropriate or required.

For cancellation, billing or refund questions, contact: